Refund policy

📦 SoberSips.Store — Return & Refund Policy

Welcome to SoberSips.Store. We appreciate your support of our mindful lifestyle and sobriety apparel! Because our premium custom items are custom-printed and manufactured on-demand specifically for you, we handle returns, exchanges, and refunds under strict guidelines.

Please review our geo-specific policy below before finalizing your purchase.

🇺🇸 1. Geographic Restrictions & Shipping Area

SoberSips.Store exclusively sells and ships to customers located within the United States. * We do not offer international shipping, nor do we accept orders or processing requests from outside the US.

  • Any orders placed with an international shipping address will be automatically canceled and refunded.

🛠️ 2. Damaged, Defective, or Wrong Items Sent

If your apparel or accessory arrives damaged, has a visible manufacturing or printing defect, or you received the incorrect item entirely, we will gladly issue a free replacement or a full refund.

  • The 14-Day Window: You must report the issue to us within 14 days of your delivery date.

  • How to File a Claim: Send an email to our support team at [support@sobersips.store] with your order number and a clear, well-lit photo of the defect or damage.

  • No Return Needed: To minimize environmental impact, you do not need to ship the damaged physical product back to us once your photographic proof is approved.

🛑 3. Sizing, Colors, and Buyer’s Remorse

Because every single product on SoberSips.Store is custom-tailored on-demand at the time of purchase, we cannot accept returns, refunds, or exchanges for size mistakes, color preference changes, or buyer's remorse. > 💡 Pro-Tip: Please carefully consult the custom Size Chart listed on each individual product page (such as our hoodies and sweatshirts) to ensure a perfect fit before hitting checkout.

📍 4. Lost Packages & Delays

  • Incorrect Delivery Address: Please double-check your shipping information at checkout. If a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, SoberSips.Store cannot offer a refund or a free reprint. The customer will be responsible for the fulfillment cost to resend the order.

  • Lost in Transit: If your package is stuck or lost by the mail carrier past its estimated delivery window, please notify us within 30 days of the estimated delivery date so we can issue a free replacement.

💳 5. How Long Do Refunds Take?

Once your photo proof is reviewed and approved by our support team, a refund will be processed immediately. The funds will be automatically credited back to your original payment method. Please allow 3 to 7 business days for the transaction to reflect on your bank or credit card statement.